Need help? The Rolletto support team is available 24/7 by live chat and by email at [email protected]. Below you will find how to reach us and quick answers to the most common questions.
Contact Rolletto Customer Support
Live Chat Support
Click the chat icon on any page for the fastest help — usually within a couple of minutes. Logging in first lets our agents see your account and help you sooner.
Email Support
For detailed questions, documents or complaints, email [email protected] from your registered address with your username and any transaction IDs. Complaints are handled by our internal complaints process.
Support Availability
Live chat and email are available 24 hours a day, 7 days a week.
Rolletto Help Centre
Registration and Login Help
Register with the green button, choose EUR, USD or crypto — registering through our link attaches the welcome offer without a code. Forgot your password? Use the reset link next to the login form. More on the login page.
Deposits and Withdrawals Help
Minimum deposits start from €10 or equivalent depending on the method. Withdrawals start from €20 and are processed within three banking days. See withdrawals.
Bonuses and Promotions Help
Welcome bonuses must be activated manually before you play or bet. One set of promotions per person, IP, device, household and payment method. See bonuses.
Account Verification Help
Upload ID, proof of address and proof of payment method in your account. Clear, valid documents are checked fastest.
Solve Common Issues
Login and Password Problems
Check your details and caps lock, clear your browser cache, reset your password or contact live chat.
Pending Payments
Crypto deposits are credited after network confirmations. For pending withdrawals, make sure verification is complete and no bonus is active, then contact support with your request ID.
Bonus and Free Spins Issues
If a bonus is missing, check that you activated it before playing and that your deposit met the minimum. Daily login spins expire 5 hours after being credited.
Useful Information
Terms and Conditions
Our terms cover eligibility (18+), one account per person, bonus rules, betting rules, payment limits and complaints.
Privacy Policy
Our privacy policy explains what data we collect, why, how long we keep it and your rights. Questions can be sent to [email protected].
Responsible Gambling Information
Limits, time-outs and self-exclusion are available via support. Rolletto is not part of GAMSTOP. Free UK help: National Gambling Helpline 0808 8020 133. See responsible gambling.